Sweden path Tjänster path Utbildning: Affecto Academy path Kurskalender path Service Management path Effective Service Management for BI-systems

Effective Service Management for BI-systems

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Varaktighet 1 dag
Målgrupp

BI Manager, BI Service Manager, BI PMO, BICC Manager
Mål
  • Learn the differences between business BI-usage and conventional system usage.
  • Use simple and effective ways of increasing report usage in the business and system ROI.
  • Save time for the report users enabling pro-active business analysis instead of re-active number crunching.
  • Facilitate business contingency plans and minimize disruptions specific for BI systems.
  • Develop a BI strategy and find support for this in top management.
  • Understand why BI system stakeholders fail to see the benefits of service management best practice, and find arguments for using ITIL for governance of BI solutions.
  • Identify the portion ad-hoc users and structured users.
  • Support stakeholders in BI solutions and keep them satisfied.
  • Build an organization that decreases time from requirements gathering to report delivery to the business.
Innehåll

There is a growing trend that organizations spend increasing portions of the IT- and business budget on Business Intelligence (BI) systems and solutions. A reason for this is that BI systems tend to be classed as more business critical, which surveys by market leading analysts are showing.

The business processes that BI systems support, differs from general production and administrative processes. This reality makes it harder to identify, gather and implement requirements, as well as supporting the business needs from a system development and service management point of view.

This course focuses on the pitfalls in setting up service management for BI systems and how to avoid them by creating governance and service management structures that support the way business utilizes BI-solutions. The foundation for the course is ITIL and PMI – adapted to BI environments, based on research, surveys and Affecto’s extensive experience in developing and managing BI environments.

Course Venue:
5/4, Affecto Sweden, Wallingatan 2, Stockholm

Course Venue:
7/6, Affecto Sweden, Fabriksgatan 7, Göteborg
Datum
  • 14.09.2011
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